Terms & Conditions of Telephone Donations and Purchases

Cancellation Policy

If you wish to cancel your donation you must contact us either by letter or e-mail within 14 days of your donation.

Delivery Policy

Any merchandise purchased with be despatched within 5 working days of receipt of the order payment.  If this can not be fulfilled for any reason the SWHP will make contact and advise the situation offering a full refund.

Returns & Refunds Policy

Any items must be returned within 14 days of receipt and a full refund will be given once the item has been recieved, less postage costs, as long as the item has not been used and is in new condition.